Terms of Service

Terms of Service

Last updated: October 2025

Welcome to ITXpert Co. Ltd (“we,” “our,” or “us”). By using our website https://itxpert.com.vn or any of our services, you agree to these Terms of Service. Please read them carefully before using our site or engaging our services.

If you do not agree with these terms, please do not use our website or services.

1. About Us

ITXpert Co. Ltd is an IT consulting and managed service provider based in Vietnam. We provide cloud hosting, IT helpdesk support, and IT infrastructure consulting for businesses.

2. Use of Our Website

  • The content on this website is for general information about our services.
  • You agree not to misuse our website, attempt unauthorized access, or disrupt our systems.
  • You may contact us through provided forms or email addresses, but submitting inquiries does not create a client relationship until a service agreement is signed.

3. Our Services

We provide IT consulting, cloud hosting, and IT support services.
All services are subject to separate service agreements or quotations that define the exact scope, fees, and service levels (SLA).

We reserve the right to modify, suspend, or discontinue any service at any time, with reasonable notice to active clients.

4. Client Responsibilities

When using our services, you agree to:

  • Provide accurate and up-to-date information for setup and support.
  • Use hosting and IT resources only for lawful purposes.
  • Maintain the security of any data or credentials you control.
  • Follow any acceptable use policy (AUP) we may issue for hosted services.

We reserve the right to suspend or terminate services if a client violates applicable laws, infringes third-party rights, or poses a risk to our network or other users.

5. Intellectual Property

All content on our website — including text, graphics, logos, and software — is owned by ITXpert Co. Ltd or our partners.
You may not copy, reproduce, or redistribute any materials from this website without our written permission.

6. Confidentiality and Data Protection

We respect your privacy. Any data you share with us through our website or service engagement is handled in accordance with our Privacy Policy.

We will not share client information with third parties except where required by law or necessary to deliver the agreed service (for example, using cloud providers to host systems).

7. Service Availability and Liability

We aim to provide reliable IT and hosting services, but we cannot guarantee uninterrupted or error-free operation at all times.

To the extent permitted by law, ITXpert Co. Ltd is not liable for any indirect, incidental, or consequential losses resulting from:

  • Service interruptions
  • Data loss
  • Unauthorized access
  • Acts beyond our control (force majeure, internet failures, third-party outages)

Our total liability in any claim related to our services is limited to the amount paid by the client for that specific service.

8. Third-Party Services

Some services may rely on third-party providers (e.g., cloud infrastructure, email relay, domain registrars).
We do not control and are not responsible for their performance, security, or terms.

9. Changes to These Terms

We may update these Terms of Service from time to time.
The latest version will always be posted on our website, and your continued use of our services means you accept the updated terms.

10. Governing Law

These Terms are governed by and interpreted according to the laws of Vietnam.
Any dispute shall be resolved by the competent courts of Vietnam.

11. Contact Us

If you have any questions about these Terms, please contact:
Email: info@itxpert.com.vn