Privacy Policy for ITXpert Co. Ltd
Effective Date: October 13, 2025
ITXpert Co. Ltd (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use our services, including cloud hosting and IT helpdesk support.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, company details, billing information.
- Account Information: Login credentials, service usage data, preferences.
- Technical Information: IP address, device type, browser type, server logs, and other information collected automatically to ensure proper functioning of our services.
2. How We Use Your Information
We use your information for the following purposes:
- To provide, maintain, and improve our cloud hosting and IT support services.
- To communicate with you regarding your account, service updates, or technical support.
- To process payments and manage billing.
- To ensure security and prevent unauthorized access to our systems.
- To comply with legal obligations or enforce our policies.
3. Data Sharing
We do not sell or share your personal information with third parties for marketing purposes. We may share information only when:
- Required by law or legal process.
- Necessary to protect our rights, property, or safety.
- With service providers who assist us in delivering our services (under strict confidentiality agreements).
4. Data Storage and Security
- All customer data, including website files and databases, are stored securely on our servers.
- We implement administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction.
- While we strive to protect your data, no system is completely immune to risk; users are responsible for secure passwords and managing their access credentials.
5. User Access and Control
- Clients can access and manage their personal and account information through their ITXpert account.
- You may request correction or deletion of your personal information by contacting our support team.
6. Cookies and Tracking
- Our websites may use cookies or similar technologies to enhance user experience.
- Cookies may store login sessions or preferences, but do not contain sensitive personal information.
7. Changes to this Privacy Policy
- We may update this Privacy Policy from time to time.
- Any changes will be posted on our website with the effective date updated.
- Continued use of our services after changes indicates acceptance of the updated policy.
8. Contact Us
If you have questions about this Privacy Policy or your data, please contact us at:
ITXpert Co. Ltd
Email: info@itxpert.com.vn