Replacing In-House IT with Outsourced Helpdesk
Client
A small-to-medium business relying on a single in-house IT staff.
Challenge
The client faced repeated issues due to IT staff turnover, lack of standardized procedures, and concerns about knowledge dependency and information leakage. IT costs were also increasing without improving service stability.
Solution
ITXpert replaced the in-house IT role with an outsourced IT helpdesk service. We standardized support procedures, documented systems, and became the single point of contact for all IT-related issues.
Result
The client reduced IT costs while gaining stable and continuous support. IT operations are now handled consistently, with no risk of sudden staff resignation, loss of system knowledge, or non-standard handling of issues. Management can focus on core business while ITXpert ensures reliable daily IT operations.
Services Provided
- Outsourced IT helpdesk
- System documentation and standardization
- Ongoing IT support and management